One Reply to “keyword cloud”

  1. Generational differences in this regard are substantial… LOL – so true. And an extension to this notion is what I will stick my neck out to state my experience is frequent with all generations… My last name is difficult to spell, and when at a retailer or some “service desk” (library, DMV, recreation center) inquiring my name to search their system, I pronounce my name and recite the first 4 letters. Confused, they ask how to spell the rest of it. I prompt them to look on their screen. They proceed to state they see a name come up but it must not be mine because I only provided 4 letters. My observation is this obstacle of wasted time comes more from a younger generation than the more experienced, aged crowd who know continuing with risks of misunderstanding the remaining letters can lead to mispelling and serves no one. Efficiency gain is at the doorstep for these organizations, but many do not care. Another abandoned opportunity piles on top of the rubble.

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